Our customer promise
Dedicated to empowering you and your community with reliable energy and support, we ensure you have access to the information you need to stay comfortable and in control.
Let's chatWe promise to provide:
A high quality of service as standard
Accurate billing and prepayment services
Help should you need extra support
Transparent and timely solutions to any issues
Support from other industry-recognised organisations
As our customers, we ask that you act responsibly by:
Keeping any appointments
made. Access to your property
may be required.
Do not wilfully damage any part
of your heating system within
or outside of your property.
Pay for the heat and hot water
you consume, along with
any associated charges.
Customer Stories
“Helpful customer service when I moved in and a nice company in general. The processd was simple even though paying for heating and hot water is different than what I have experienced before.”
Thomas Jones
London

“The customer service experience was very good. Prompt service and replied with all the information I needed. Really appreciated and great service.”
Gaurav Bansal
Manchester
