Our customer promise

Dedicated to empowering you and your community with reliable energy and support, we ensure you have access to the information you need to stay comfortable and in control.

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vital-promise

We promise to provide:

A high quality of service as standard

Accurate billing and prepayment services

Help should you need extra support

Transparent and timely solutions to any issues

Support from other industry-recognised organisations

As our customers, we ask that you act responsibly by:

Step
1

Keeping any appointments
made. Access to your property
may be required.

Step
2

Do not wilfully damage any part
of your heating system within
or outside of your property.

Step
3

Pay for the heat and hot water
you consume, along with
any associated charges.

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