Your Home, Your Comfort, Our Support
Empowering you and your community with reliable energy and support.
How can we help?Download the Glass App & Portal
Make payments on the go and keep track of your energy usage with Glass, by simply searching 'Vital Glass' in your app store.
Discover how to get started with our video.
Your Home & Community
Learn more about how your home is heated and access information specific to your community.
Find out moreMake a payment
Find out how easy it is to pay a bill or top up your account.
Pay my billTop up my meter
Our customer promise
At Vital Community Energi, we are committed to providing you with affordable, sustainable, and reliable energy solutions. We believe in building lasting relationships based on transparency, community focus, and innovation.
A high quality of service as standard
Accurate billing and prepayment services
Help if you need extra support
Transparent and timely solutions to any issues
Support from other industry-recognised organisations
Customer stories
"Helpful customer service when I moved in and a nice company in general. The process was simple even though paying for the heating and hot water is different than what I have experienced before."
Thomas Jones
London

"The customer service experience was very good. Prompt service and replied with all the information I needed. Really appreciated and great service."
Gaurav Bansal
Manchester

Great experience. Very professional and reactive to any inquiry. Highly recommend.
Gerald Rowbotham
London
