Account management made simple

The Glass App & Portal empowers you to manage your account online, view your usage and make quick top-ups or bill payments from the comfort of your own home.


Access the Glass App & Portal
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Get started with Glass

Click below to find out how you can start managing your energy usage and spend in Glass.

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Make a payment

Pay an outstanding bill or top up credit on your account.

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Request an activation code

If you live in a Glass-enabled property and you haven't received your activation code, please click below to request a code.

How to use Glass

Watch our easy to understand animation to get an overview of how to use the Glass app and portal.


Find more information on Glass
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Glass FAQs

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Find answers to questions such as ‘Where do I find my activation code?”

Your questions answered
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Download the guide

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Download our step-by-step guide of how to use the app.

Download PDF

The Glass app is packed
with features…

Payment

Pay your way

With Glass you can pay your bill or top-up your prepayment meter using a variety of payment methods anytime, anywhere

Bill

View and budget for the future

With the built-weather forecast and visibility of your previous energy usage you can estimate your future energy usage and spend

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Take control of your account

You can manage your metering and billing account directly from the Glass App & Portal

Moved In

Moving in or out?

Keep your account updated and simply log if you are moving in or out in your Glass App

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Set up a Direct Debit

Using Glass, you can set up and manage your direct debits from the comfort of your own home

Message

Receive messages

Never miss a payment again, with reminder alerts through Glass

Problem 2

Report a fault

Save time on the telephone by logging issues or faults directly through Glass

Download Glass

Search 'Vital Glass' in your app store to take control over your energy


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