Maintenance
I have a leak from my Heat Interface Unit (HIU)
If you have a leak from your Heat Interface Unit (HIU), please get in touch with the Vital Community Energi team here.
Who do I contact out of hours?
We have an out of hours service, should you need to get in touch outside the normal office hours.
You can contact us on 0808 156 0016.
To arrange an emergency call out, please call 0808 156 0016 and select Option 2 for Operations and Maintenance.
I have no heating and hot water
In the event you have no heating or hot water, please carry out these simply checks.
- Settings - Check if your Heat Interface Unit is switched on and it is not just set to come on when the ambient temperature drops too low.
- In-home display - Check your in-home display or Glass for energy usage, spend information and messages (where applicable).
- Check your balance - Are you in credit and have paid for any outstanding friendly credit.
- Hot water only - Finally, check if you have hot water only and no heating.
Also it would be useful to know:
- Do your neighbours have the same issue?
- Is the electricity working in your home?
- Is the switch next to your heat interface unit in the 'on' position?
- Is the thermostat turned up and timer turned on?
Once you have completed these checks, please get in touch with the Vital Community Energi team.
I'd like to report a fault
To report a fault, please call 0808 156 0016 and select Option 2 for Operations and Maintenance.
Alternatively, please get in touch with us here.
I have an emergency
To arrange an emergency call out, please call 0808 156 0016 and select Option 2 for Operations and Maintenance.
Alternatively, please get in touch with us here.