Jargon Buster

Energy Centre

An energy centre is a building that houses equipment which generates heat and hot water to each property on the heat network.

Heat Network / District Heating Scheme

A heat network or district heating scheme is a system of insulated pipes that takes heat from a central source, such as an energy centre, and delivers it to your home and other homes or buildings on the network.

To learn more about living on a heat network and your heating system visit My Heating System

vPro2

The vPro2 is hardware that provides you with prepayment services. It also enables you to view your usage and make payments.

Glass

This is your online customer account platform which can be access through an app or website link.

To get started visit Glass App

Please contact glass@vitalcommunityenergi.co.uk if you have any questions.

Vend Code

The 16-digit number generated after a payment has been made at a PayPoint location.

PAN Number

Long reference number on your prepayment card.

Heat Interface Unit (HIU)

Provides the functionality of a gas boiler within your home, but without the hazards associated with combustion

In-home display (IHD)

Is a digital screen that you may have installed in your home which gives you information about your energy usage and spend.

    Get in touch

    You can call our Customer Service team, Monday to Friday between 8am and 6pm
    on 0808 156 0016, email us support@vitalcommunityenergi.co.uk or complete the form below:

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