Contact & complaints
When is the Vital Community Energi Customer Services team available?
You can access advice and support 24 hours a day, 365 days a year on our website or through our Glass app.
Our team is available 8am to 6pm Monday-Thursday, and 8am to 4.30pm on Friday.
If you have an emergency outside these hours, your call will be automatically diverted to our out-of-hours service.
Contact the team here.
How do I contact the Vital Community Energi Customer Service Team?
You can call the Team on 0808 156 0016, by 'live chat' function on this website, by email or by post.
Our team is available 8am to 6pm Monday-Thursday, and 8am to 4.30pm on Friday.
If you have an emergency outside these hours, your call will be automatically diverted to our out-of-hours service.
For full details click here.