Glass App & Portal
How do I access the Glass App & Portal?
If you are in a Glass-enabled property you will be able to view your energy usage and spend using the Glass App & Portal.
To do this please watch this video which gives you an overview of how to get started with Glass. If you have already registered for Glass, you can access Glass through an app or the online portal:
- On an Apple device, you can download and access the Glass app here.
- On an Android device, you can download and access the Glass app here.
- If you prefer to use a website rather than app e.g. on a desktop computer, please click here.
If you have any questions, please feel free to contact the team at support@vitalcommunityenergi.co.uk
How do I use the Glass App & Portal?
Please watch our video which gives full guidance on how to use Glass.
I can’t enter a payment card number
Please refresh the page, if the problem persists try an alternative device to log into your Glass account or try to access Glass via the website address resident.vitalenergiglass.co.uk
If you still experience issues please get in touch on 0808 2080 063 or email support@vitalcommunityenergi.co.uk
Please note that payments taken from your account will be under Vital Community Energi Limited.
Where is my money section or usage sections in my Glass app?
Please watch this video for full guidance on how to use Glass and access these sections.
Some meter types are unable to send regular readings which means that these sections may be hidden if you have this type of meter. If your meter is upgraded these features will become visible in your Glass app.
For more information visit Glass App
I have this following message appear in my Glass app "Client Side Error Occurred"
This is a systems error, please call us on 0808 2080 063 or email support@vitalcommunityenergi.co.uk. We’ll investigate and resolve this for you.
I’ve downloaded the app, what’s my activation and customer code?
You will find you activation and customer code on your Glass registration letter. If you cannot find your Glass registration letter, please contact support@vitalcommunityenergi.co.uk
The activation and customer code are used for security reasons so that we can ensure only the approved resident/account holder can register a property onto the Glass app.
How do I get started?
Please watch our video on how to get started with Glass.
To download Glass click here, or to view your activation and customer code please click here.